Shipping & Returns Policy

Last updated: 26 August 2026

Where We Deliver

We deliver worldwide. Wherever you are, we'll ship your order to you.

Delivery Cost

There is a flat delivery fee of £15.99 per order, applied at checkout. It's the same wherever your order is going and doesn't change with the number of items.

Delivery Times

Every order is sent by tracked delivery, so you'll always be able to see where your parcel is. Delivery times vary by destination — you'll receive tracking information once your order ships.

Returns

You have 30 days from delivery to return an item you're not happy with, for a full refund. To qualify, the item must be unused and returned in its original condition. Because our tote bags are hand-embroidered, small natural variation between pieces is normal and not grounds for a return on its own.

How to Return an Item

Email thaielephantboutique@gmail.com to let us know you'd like to return an item, and we'll confirm the address to send it back to. The item is your responsibility until it reaches us, so we'd recommend using a tracked postal service. Return postage is paid by you, unless the item is faulty or we sent you the wrong thing.

Refunds

Once we've received and checked your return, we'll process your refund to your original payment method. Refunds are usually completed within 5–10 business days of us receiving the item, though your bank or card provider may take a little longer to show it.

Faulty or Damaged Items

If an item arrives faulty or damaged, let us know as soon as it arrives and we'll sort a replacement or refund — including covering return postage. You shouldn't be left out of pocket for a mistake on our end.

Your Statutory Rights

This policy is in addition to, and doesn't affect, your statutory rights as a UK consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Contact Us

Questions about a delivery or return? Email thaielephantboutique@gmail.com.